SHIPPING POLICY
Effective Date: 01, April, 2024
At Wallartwave.com, we are committed to delivering your art products in a timely and secure manner. We offer global shipping for all our physical art products, ensuring that our stunning pieces reach customers worldwide. Please review our Shipping Policy for details on shipping times, rates, and other important information.
1. Shipping Locations
We offer worldwide shipping for our physical products, including artwork, prints, and canvases. No matter where you are located, we strive to make our products available to you. Currently, we do not have any restrictions on shipping destinations, and we deliver to almost every country around the globe.
2. Shipping Methods
We work with trusted shipping partners such as DHL, FedEx, UPS, and local postal services to ensure that your orders are delivered safely and on time. The shipping method will be selected based on your location and the size/weight of your order.
Once your order is processed, you will receive a tracking number via email, allowing you to track your shipment at every stage.
3. Processing Time
- Processing time for physical orders is typically 1-3 business days after the order is placed and payment is confirmed.
- For custom orders or orders requiring personalization, processing may take 3-5 business days depending on the complexity of the request.
Orders are processed and shipped on business days (Monday through Friday), excluding holidays. If we experience delays due to high order volumes or unforeseen circumstances, we will notify you via email.
4. Shipping Time
The time it takes to receive your order depends on your location and the shipping method chosen. On average, shipping times are:
- Domestic (India): 3-7 business days
- International (Outside India): 7-21 business days, depending on the destination country
Please note that customs processing and import regulations may cause delays for international shipments. While we make every effort to ensure timely delivery, we cannot control delays caused by customs inspections or other external factors.
5. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address, the weight of the product(s), and the shipping method chosen. You will be able to review and confirm the shipping cost before completing your purchase.
Free Shipping: We occasionally offer free shipping promotions or discounts for specific regions or order values. Please check our website or promotional offers for more details.
6. Customs, Duties, and Taxes
For international shipments, please note that the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the purchase price or shipping cost and are collected by the shipping carrier upon delivery.
We recommend that you check with your local customs office to understand any additional fees or regulations that may apply to your order before purchasing.
7. Delivery Issues
If there are any issues with your shipment, such as a delayed, damaged, or lost package, please contact us immediately at support@wallartwave.com. We will work with the carrier to resolve the issue and ensure that your order reaches you.
- Damaged Items: If your order arrives damaged, please refer to our Returns & Refunds Policy to request a return or replacement.
- Lost Packages: If a package is lost in transit, we will assist in tracking down the issue, and in the event that it is confirmed lost, we will provide a refund or replacement as per our policy.
8. Order Tracking
Once your order has shipped, you will receive a tracking number via email to help you monitor its journey. You can track the shipment directly through the carrier’s website using the tracking number provided.
If you do not receive a tracking number or have trouble tracking your order, please contact us at support@wallartwave.com, and we will assist you.
9. Address Accuracy
To ensure timely and accurate delivery, please double-check that all information provided during checkout is correct, including the shipping address and contact information. Wallartwave.com is not responsible for delays or failed deliveries due to incorrect or incomplete address details.
10. Shipping Restrictions
While we ship globally, there may be some restrictions on shipments to certain countries due to legal, political, or shipping carrier limitations. If we are unable to ship to your location, we will notify you immediately and cancel your order with a full refund.
11. Contact Us
If you have any questions about our shipping process, or if you need assistance with tracking your order, please contact us:
MYND PRODUCTS INC.
B-9D, 3rd Floor, DDA Flats,
Sarai Rohilla, Delhi 110035,
INDIA
Email: support@wallartwave.com
Important Notes:
- Please keep in mind that shipping times are estimates and may vary due to customs delays, local holidays, or carrier-related issues.
- We do not take responsibility for delays or issues caused by external factors such as natural disasters, pandemics, or transportation strikes.
Thank you for choosing Wallartwave.com. We are excited to bring beautiful art into your home, no matter where you are located!